I happened upon Prosource Wireless while looking for less expensive netbooks & tablets on the internet. (They advertised on Amazon, but I only later realized they were not affiliated...they advertise on this site too!) I purchased a netbook that was on sale for $58.88 and was sent a confirmation e-mail the next day requesting that I call them to confirm my purchase.
When I called, they sweet-talked me into an upgrade since the device I ordered didn't come with a charger (what?) and only had a 30-minute battery life. I agreed to another $41.11 for the upgrades to total $99.99. I received my order in the time expected; however, I could not browse the internet despite having a viable wireless connection. I called within 7 days to request assistance and was helped by a very condescending man who suggested that maybe I did not have the correct passkey to my wireless connection after walking me through all the steps that I had already taken in order to connect to the internet.
I reluctantly agreed to an exchange although I really wanted a refund. Two & a half weeks after sending it back priority mail, I was sent an e-mail that they would be processing my refund for $75. I e-mailed to ask how this amount was calculated & got a response to call. When I called, I spoke to Alan, who told me that the items were out of stock and thus could not be exchanged, and that there was "basically" a 25% restocking fee on all full returns, per policy, which is deducted automatically and beyond their control!
I said, "Even though it was broken?", and he said "Yes. It's our policy."
Luckily, I at least received most of my money back, unlike many others on this site, and learned a valuable lesson.
I only wish I had found this site before I made that purchase. If it sounds too good to be true...it usually is.