Prosource Wireless - Warranty and Wrong Product
I purchase an Ebook from Prosource for a Christmas present I ordered it on November 28, 2011 and did not open it until Christmas.When I ordered it, it was supposed have been a wireless notebook, but not I kept trying to get it connected to internet, it had the wifi poweron icon but it was not wireless at all.
I am pissed because it suppose to have been wireless and was not and now that I am trying to return it because they sold me a faultious product and telling me it has a 90 day warranty and it has not been 90 days but they want me to pay 30 dollars deductible as they say to fix the product and put the wireless adapter in which it should have had one in it already. They sent no warranty information or instructions or phone numbers to contact if anything to happen to the product. I could see if it was past 90 days but it was not and they say I should have called sooner than I did but if you purchase a product it should work according to their specs, and all the specs was on paper what should have been on it but it was not.
So if you order something from this company make sure you get names and warranty information, now I have to pay to send a product back that does not work, I don't call that good business, because I did not make the mistake.I suggest don't by from them, go to the store because cheap don't always mean good service, you get what you pay for.
Monetary Loss: $79.